About Van Phat Riverside

- GOOD PRICE :

• Along with good service quality comes an affordable price so you can safely use the service without worrying about the price. Accompanied by that is always the best service for you

- PRIZE:

• Van Phat has won many different awards for hotel and restaurant management. With leading expertise in Vietnam. Always aiming for customer satisfaction at Van Phat. Should Achieve many awards at home and abroad
• Van Phat Hotel has met environmentally friendly standards

Rooms at Van Phat are clean and the interior is beautifully decorated. The resort campus has many environmentally friendly trees. Help you experience our best services.

• Provide comfortable accommodation ( A livable room in a hotel should provide enough amenities and comfort for customers to relax )
• Providing security and confidentiality ( Hotel rooms should ensure security and confidentiality for customers )
• Providing room service ( Hotel room staff are responsible for providing high quality room service to customers )
• Create appropriate space for work and rest
• Create unique experiences
• Customer support ( Hotel room staff should be willing to assist customers in answering questions, providing travel information )

Van Phat's hotline: 02923 645 645, all your problems will be resolved. Prestigious - Dedicated - Professional - Experienced, always ready to listen and answer immediately.

• Consulting helps customers receive information and support for issues related to their accommodation:
• Provide information about the hotel (about services, amenities, activities available at the hotel)
• Room booking support (advising customers about different room types, prices according to customer requirements)
• Local travel consulting (when customers are interested and want to learn more about local specialties)
• Problem solving and customer support ( helping customers resolve issues and concerns that arise during their stay)

Hotel expertise is a field that requires knowledge, skills and high service spirit. Employees at Van Phat must be able to manage and resolve arising situations, while meeting the needs and desires of customers.

• Besides professional knowledge, communication skills and soft skills also need to be improved.
• Expertise at the hotel requires Van Phat staff to always maintain a high spirit of service. They must be able to respond quickly and flexibly when there are special requests from customers.
• In the professional field of hotels, studying and continuously updating new knowledge is indispensable. Van Phat employees need to always grasp new skills and new trends to meet customer needs
• With the way of dressing, code of conduct, solving problems with customers, basic services to professional skills specific to the hotel industry,... to be able to meet and solve customer needs.

Having 24/7 support at the hotel is very important because it brings peace of mind and convenience to customers. Understanding that, Van Phat has an extremely thoughtful customer care and support regime for all customers who have, are and will use our services.

• Support in case of emergency ( When encountering emergency situations, customers can immediately contact hotel staff for timely assistance)
• Respond to customer needs ( customers can still contact you at any time of the day)
• Answering questions ( Customers can ask questions, request some necessary information, and receive support from hotel staff )
• Help when there is a problem ( customers can immediately notify hotel staff so they can fix or resolve the problem quickly)
• Enhanced security ( 24/7 support also ensures increased security for customers )